Therapist terms and conditions

Bobbe is the trading name of us, Bobbe Therapy Limited (16426635). We are a company registered in England and Wales.

We run an online directory of Therapists registered on the website at www.bobbe.co.uk.

These terms and conditions govern the relationship between you, the subscriber, and us (Bobbe Therapy Limited).

We can change these terms and conditions from time to time. We will give you written notice of any changes which disadvantage you.

By registering with us and/or paying for our services, you are agreeing to keep to these terms and conditions.

These terms of use also apply to your use of our site.

Our cookie policy, which sets out information about the cookies on our site.

Our privacy notice, which sets out how we process your personal information.

The agreement between you and us will come into force when you complete the online registration process and accept these terms and conditions.

These terms and conditions apply throughout both the free trial period and any paid subscription period.

These terms and conditions constitute the entire agreement between you and us regarding your use of our services.

Any illustrations, descriptions, or advertising on our website are provided only for guidance on our services and do not form part of the agreement.

These terms and conditions take precedence over any other terms that you might try to impose or incorporate.

The services we provide to you will align with the description provided on our website.

We reserve the right to make necessary changes to our services if required by law or safety requirements, or if the change does not significantly affect the nature or quality of our services. We will give you notice of any changes.

We verify your credentials using online databases and professional body registries. If we cannot verify your information through these databases, we will contact you to request additional information.

After receiving your subscriber information (your name, contact details, training, qualifications, experience, areas of counselling or therapy, and fees), we can refuse your request to be listed in the directory if:

We cannot verify your accreditations; or your accreditations do not meet our registration standards, specifically the advanced standards in columns B and C of the SCoPEd framework.

You must be the author of your listing in the directory or have all necessary permissions to use any information, graphics, or photographs you have not created yourself.

Your subscriber information must at all times be complete, accurate, truthful, and up to date.

5.1. Professional body membership

You must maintain membership with one of the following accreditations for the duration of the contract:

- ACC Senior Accredited Member

- HGI Senior Accredited Member

- BPC Psychodynamic Counsellor

- BPC Psychotherapist

- UKCP Psychotherapist

You must provide acceptable proof of this membership if we request it.

If your membership ends or has sanctions/special conditions attached, we may immediately suspend or terminate your listing.

You must inform us as soon as possible about:

Any complaints made about your professional services

Any matter which has affected or could affect your professional reputation (such as professional sanctions, allegations, investigations)

Any changes to your accreditation or registration status

5.2. Insurance

You must maintain valid professional indemnity insurance throughout your subscription period.

5.3. Your listing in the directory

Your listing must:

- Only specify issues, treatments, or approaches you are qualified to offer

- Not use obscene or vulgar language

- Not contain content that promotes or incites violence

- Not contain unlawful or offensive content

- Not contain abusive, threatening, harassing, defamatory, ageist, sexist, or racist content

- Not break or undermine any third party's intellectual property rights

- Not contain viruses or harmful software

You must cooperate with us in all matters relating to our services and keep your contact details up to date.

If you fail to meet any of these obligations, we may remove your listing and suspend or terminate our services without refund.

You must pay the subscription fees as shown on our site, currently £15 per month or £125 per year. We will collect the fee either once a year if you chose the annual fee, or each calendar month if you chose the monthly fee.

The first payment will be taken after your free trial period ends, provided you have entered your payment details and chosen to continue with a paid subscription.

We reserve the right to increase the subscription fees from time to time. If we plan to increase the fees, we will give you written notice six weeks before the date of the increase. If you do not accept the increased fee, you must tell us in writing within two weeks of our notice. We can then end the contract by giving you 30 days' notice in writing.

If you do not contact us within two weeks of our notice of a fee increase, you will be considered to have accepted the new fee.

You must make each payment using the payment options we provide (credit card, debit card, or direct debit).

If your subscription fee is overdue by 30 days or more, we may end the contract immediately and remove you from the directory. Even after removal, you must still pay any overdue subscription fees.

You must not withhold any payment due to us to offset any amount that we may owe you or that you do not think you owe us.

We own all intellectual property rights in connection with our services, the directory, and our site, including all content (text, graphics, logos, images, videos, audio files, software, etc.) included in the site.

You may print, reproduce, copy, distribute, store, or reuse content on our site only for personal or educational purposes without permission, unless our site or the law states otherwise. For any other use, you would need our written permission.

You (or whoever gave you permission to use the content) own the intellectual property rights to the content published in your profile in the directory.

By submitting content to our site, you grant us the right to use, publish, and reproduce any testimonials, articles, events, contributions, and other similar material you provide to us, even after the contract ends.

As part of our directory service, we may feature selected therapist profiles in our homepage showcase to demonstrate the quality of practitioners on our platform. This may include your profile photo, name, years of experience, and a link to your full profile. Being featured in our homepage showcase is part of the promotional benefit of listing with Bobbe. If you prefer not to be included in homepage showcases, you can opt out at any time by contacting us at [email protected] or through your account dashboard.

We do not guarantee that our site:

- Will meet all your needs

- Will not infringe the rights of third parties

- Will be compatible with all systems

- Will be secure at all times

While we screen and approve listings, we have no control over, or involvement in, any subscriber's business and are not responsible for any actions taken by, or any services provided by, any subscriber.

Although we make reasonable efforts to ensure all information on our site is accurate and up to date, we cannot guarantee this is always the case. We also cannot guarantee any specific results from using our services.

No part of our site or directory is intended to be professional advice, and you should not rely solely on its content when making decisions or taking any action.

We take reasonable steps to ensure our site is secure and free from viruses and malware, but you need to take responsibility for your own computer security and personal details. We are not liable for site disruptions due to causes beyond our control (including equipment failure, network issues, power failure, or other events).

Nothing in these terms and conditions limits or removes our liability for death or personal injury caused by our negligence or for fraud or fraudulent statements or actions.

To the fullest extent allowed by law, we will not be liable to you for any loss or damage (including loss of business, profit, sales, revenue, business opportunity, goodwill, reputation, anticipated savings, or any other direct or indirect losses), even if foreseeable, arising from your use or inability to use our services or our site.

Except for liability mentioned in point 1 above, our total liability to you under or in connection with the contract is limited to £125.

We exclude all statements, promises, assurances, and guarantees that may apply to our site or any content on it that are not explicitly set out in these terms and conditions.

We have no liability for any loss or damage arising from viruses, malware, hacking, or any other harmful material that may damage your hardware, software, data, or other material as a result of using our site.

This liability limitation will continue to apply after the contract between you and us ends.

You or we can end the contract by giving the other at least 30 days' notice in writing. You may also end your subscription online through your dashboard.

Ending your subscription will not immediately delete your profile from our systems. Instead, your profile will become inactive and will be hidden from search results and public view. Your profile data will be retained for 12 months after your subscription ends, during which time you may reactivate your subscription to make your profile visible again.

If you do not reactivate your subscription within 12 months, we will delete your profile data in accordance with our data protection obligations.

We may end the contract or suspend our service immediately upon giving you written notice if any of the following applies:

- You break an important term of the contract and fail to correct the issue within seven days of being notified

- We believe there is a conflict of interest between you or your business interests and our business

- You become insolvent or bankrupt, enter receivership, or stop trading

- We receive what we believe to be a genuine complaint about your conduct, practice, or use of our service

- Your professional insurance expires and is not renewed

- You no longer meet our qualification requirements (such as the required accreditation level)

- We discover circumstances which, in our opinion, have damaged or could damage our reputation by continuing to list you in our directory

When the contract ends for any reason, you must immediately pay all our unpaid invoices. If you have received services we have not yet invoiced you for, we will send you an invoice, which you must pay immediately.

You will not be entitled to a refund or any reduction of subscription fees you have already paid or that are due to be paid.

The rights, obligations, and liabilities that existed when the contract ended will not be affected, including the right to claim damages for any breach of contract.

Any sections of these terms and conditions that are meant to continue after the contract ends will remain in full effect.

We reserve the right to refuse your request to use our services again in the future without providing a reason for this decision.

We will not be liable if we fail to perform our obligations under this contract due to circumstances beyond our reasonable control. These include power failures, equipment failures, transport network failures, strikes, accidents, fires, floods, and failures of our suppliers or subcontractors.

If circumstances beyond our control prevent us from providing our services for more than four weeks consecutively, we can end this contract immediately by giving you written notice.

We may transfer our rights under the contract and may subcontract our obligations to any third party or agent.

Unless you have our written permission, you must not transfer any of your rights under the contract to any third party.

Any required notices must be in writing and delivered to the relevant address or sent by email.

If any term in these conditions cannot be enforced, it will not affect the remaining terms.

If either party fails to exercise any right under the agreement, this does not prevent that right from being exercised later.

Nothing in this contract creates a partnership or agency relationship between you and us.

Only you and we have rights to enforce the terms of this contract.

These terms and conditions, and any dispute arising from them, will be governed by the laws of England and Wales, and any disputes will be settled in the courts of England.